COVID 19 SUPPORT

During this uncertain period I will try to continue to provide support for those in need. I will do my best to advise on IT issues by phone, through remote support and if absolutely necessary a visit

Visits will be very restrictive with myself cleaning any items touched with antiseptic wipes and/or IPA 99.9% alcohol (known to kill the virus). You will have to remain at least 2m away while I work for both our health

Please take note that I will only make visits if I can't help over the phone and remote support is not possible and only for the following

a) The computer is required for communication or is business critical

b) It is used by an individual/family in isolation that need to use online facilities for medication, food ordering and communication (skype, whats app etc)

Here are some key things to try first

a) No Internet - Remove the power cord from the back of the router 'the internet box thingy...' that your Internet Company gave you so that the lights go out - wait 10 seconds and then plug it back in so the lights come back on and wait for approx. two minutes. Now try the again on the computer/phone/tablet

b) Now reboot your computer if the application still refuses to work

c) iPad not connected or can't get FaceTime to work? Press the 'Settings' icon  and then find the 'Wi-Fi' somewhere in the top of the list. Now press the blue switch button next to it to turn off wi-fi and then press again to turn it on. This resets the iPad adapter to re-connect

d) Call me on 0752 8000 190 and I will try to help

Thanks and be safe

Mark